Refund & Cancellation Policy

Last updated: April 2026

We want you to be happy with your photos. Here is our refund policy:

1. Free Preview — No Payment, No Risk

You can generate a free watermarked preview before paying. This lets you see the AI output quality before committing. No payment is taken for the free preview.

2. Full Refund — If You're Not Satisfied

If you purchase a photo pack and are genuinely unsatisfied with the overall quality of your photo pack, you may request a full refund within 7 days of purchase.

To request a refund:

• Email us at hello@photobanao.in with your order details
• Or message us on WhatsApp at +91-9604234567
• Include your payment reference or Razorpay order ID

3. Refund Conditions

Refunds are available when:

• You are genuinely unsatisfied with the overall quality of your photo pack
• The AI output is significantly poor or unusable
• The generation failed or produced corrupted/broken images
• You were charged but did not receive your photos

Refunds are NOT available when:

• You simply changed your mind after downloading and using the photos
• You uploaded a poor quality selfie that resulted in lower quality outputs (blurry, low light, obstructed face) — we recommend trying the free preview first
• More than 7 days have passed since your purchase

4. Refund Process

• Once approved, refunds are processed within 5-7 business days.
• The refund will be credited to the original payment method used (UPI, card, wallet, net banking).
• Razorpay handles the refund processing. The exact time to receive the refund may depend on your bank or payment provider.
• If your refund is not processed within 10 business days of approval, you may escalate to Razorpay support at https://razorpay.com/support.

5. Duplicate or Accidental Charges

If you were charged twice for the same order or charged for a transaction that failed, contact us immediately. We will process a full refund for the duplicate/failed charge within 7 business days.

6. Cancellation

• Since photo generation is instant (delivered within 2 minutes), there is no "order in progress" to cancel.
• If you have not yet downloaded your photos, you may request a refund as described above.
• If the generation process fails for technical reasons, you will not be charged (or will be refunded automatically).

7. Contact for Refunds

Email: hello@photobanao.in
WhatsApp: +91-9604234567